Shipping Policy

This Shipping Policy describes how orders placed through our website are reviewed, prepared, shipped, and delivered. The website is operated by INSURANCE MARKET AGENCY LLC.

We work with qualified suppliers, fulfillment facilities, and shipping carriers to provide customers with practical products at reasonable prices. Depending on product availability and the customer’s location, an order may be dispatched from a domestic warehouse or one of our international fulfillment centers.

By shipping products from the facility best positioned to fulfill each order, we are able to maintain a wider product selection, limit unnecessary inventory, and keep operating costs manageable.

1. Order Handling and Shipping Charges

Orders are normally reviewed and prepared within 2–4 business days after payment has been successfully completed.

During holidays, promotional events, severe weather, or other periods of unusually high order volume, processing may require up to 5 business days.

Business days do not include weekends or recognized public holidays.

A standard shipping charge of $5.99 per order applies unless a different shipping offer is clearly displayed during checkout.

Processing time is separate from the estimated transit time shown below.

2. Estimated Transit Times

Estimated delivery times begin after an order has been shipped.

These timeframes are general estimates rather than guaranteed arrival dates. Delivery may take longer because of carrier delays, customs inspections, local postal operations, incorrect address information, weather conditions, or other circumstances outside our reasonable control.

Orders containing multiple products may be divided into separate shipments. When this occurs, packages may arrive on different dates.

3. Shipment Confirmation and Tracking

After your package has been handed to the shipping carrier, a shipment confirmation will be sent using the contact information provided with your order.

When tracking is available, the confirmation will include a tracking number or tracking link.

Please allow 1–3 business days for the carrier’s tracking system to display its first update. A tracking record that temporarily shows no movement does not necessarily mean the shipment has stopped moving.

4. International Customs and Import Charges

International shipments may be subject to customs duties, import taxes, brokerage charges, or other government fees imposed by the destination country.

Unless otherwise stated during checkout, international orders are shipped on a Delivered Duty Unpaid basis. Customers are responsible for paying any applicable import-related charges.

INSURANCE MARKET AGENCY LLC does not determine, collect, or control fees assessed by foreign customs authorities and cannot reimburse charges imposed by the destination country.

Customs reviews may also extend the delivery period.

5. Address Changes and Order Cancellations

Orders enter fulfillment shortly after they are submitted.

Requests to cancel an order or correct a shipping address must be made within 12 hours of purchase. Although we will make a reasonable effort to accommodate the request, changes are not guaranteed once fulfillment has begun.

Customers are responsible for reviewing their delivery information before completing checkout.

We are not responsible for delivery failures caused by:

• Incorrect or incomplete addresses

• Missing apartment, suite, or unit numbers

• Refused deliveries

• Unclaimed packages

• Addresses changed after shipment

• Failed delivery attempts caused by the recipient

Additional shipping charges may apply when an order must be sent again because inaccurate information was supplied at checkout.

6. Damaged Shipments

Please inspect your order promptly after delivery.

When an item arrives damaged, contact us within 72 hours of confirmed delivery. Your request should include:

• Your order number

• A description of the damage

• Clear photographs of the item

• Photographs of the outer packaging and shipping label

After the claim has been reviewed, we may provide a replacement, refund, or another appropriate resolution.

Items damaged after delivery through misuse, improper handling, accidental damage, or normal wear are not covered under this section.

7. Packages Lost During Transit

A shipment is not considered lost solely because tracking has not updated for several days.

If the shipping carrier officially confirms that a package was lost before delivery, we will review the shipment and arrange a replacement or other appropriate solution at no additional product cost.

A package marked as delivered by the carrier is not automatically considered lost. Customers should first:

1. Check around the delivery location.

2. Ask household members, neighbors, or building staff.

3. Allow one additional business day, as some carriers scan packages before final delivery.

4. Contact the local carrier office for delivery details.

We may request written confirmation from the carrier before approving a lost-package claim.

8. Delayed Deliveries

Occasional shipping delays may occur because of circumstances beyond our control, including customs processing, transportation interruptions, weather emergencies, regional service disruptions, labor shortages, or unusually high carrier volume.

A delayed shipment does not automatically qualify for cancellation or reimbursement while it remains active and in transit.

We will provide reasonable assistance when tracking indicates an unusually long delay.

9. Returned or Undeliverable Packages

Packages returned because they were refused, unclaimed, incorrectly addressed, or undeliverable may require additional shipping charges before they can be resent.

When a returned shipment is eligible for a refund, the original shipping charge and any carrier return fees may be deducted from the refundable amount, except where prohibited by law.

10. Contact Information

For questions concerning order processing, tracking, damaged products, or delivery issues, please contact us through the website’s customer service channel or use the company details below:

INSURANCE MARKET AGENCY LLC
3200 Carlisle Blvd NE #100th
Albuquerque, NM 87110
United States

Phone: +1 (505) 889-4516

When contacting us about an order, please include your full name and order number so that we can locate the shipment more efficiently.